Privacy Policy

Last Updated: August 2026

The Office Collective respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, contact us, or book one of our workspaces or services.

Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Business or company name
  • Booking and reservation details
  • Billing or transaction information
  • Information you provide when contacting us
  • Website usage information, including information collected through cookies and similar technologies

Payment information may be collected and processed by our third-party payment or booking providers. We do not intentionally store complete credit card information on our website.

How We Use Your Information

We may use your information to:

  • Process and manage bookings and workspace rentals
  • Communicate with you about your reservation or account
  • Respond to questions and inquiries
  • Process payments and transactions
  • Provide customer support
  • Improve our website, services, and customer experience
  • Send updates, promotions, or marketing communications where you have provided the appropriate consent
  • Maintain the safety and security of our business
  • Meet legal, regulatory, accounting, or record-keeping requirements

Booking and Third-Party Services

We may use trusted third-party service providers to help operate our business and website, including providers for booking, payment processing, website hosting, analytics, email communications, and other business services.

These providers may collect or process personal information on our behalf in order to provide their services.

Our website or booking system may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organizations.

Cookies and Website Information

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use our website, and improve the overall user experience.

For more information, please review our Cookie Policy.

Marketing Communications

With your consent, we may occasionally send you updates, promotions, news, or information about The Office Collective.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may still need to contact you regarding an active booking, transaction, account, or other important service-related matter.

How We Protect Your Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we take reasonable precautions to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, meet legal or accounting obligations, resolve disputes, enforce agreements, or fulfill the purposes for which the information was collected.

When information is no longer required, we will securely delete, destroy, or anonymize it where appropriate.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate.

To make a request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

The most current version will always be available on our website, and the "Last Updated" date will indicate when the policy was most recently revised.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

The Office Collective
#105-246 Martin Street
Penticton, BC
Email: accounts@zancon.ca

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable privacy laws.