Cancellation & Refund Policy

Last Updated: August 2026

We understand that plans can change. Our cancellation policy is designed to provide flexibility for our guests while helping us manage workspace availability for everyone.

Hourly and Daily Bookings

Hourly, half-day, and full-day bookings may be cancelled or rescheduled up to 24/48 hours before the scheduled booking time.

Cancellations made within this timeframe may be eligible for a full refund or account credit.

Cancellations made after the applicable cancellation deadline may not be eligible for a refund.

Boardroom Bookings

Boardroom bookings may be cancelled or rescheduled up to 48 hours before the scheduled booking time.

Because meeting spaces are reserved exclusively for the booking period, cancellations made with less than the required notice may be subject to a cancellation fee or may not be eligible for a refund.

Monthly Workspace Rentals

Monthly Flex Desk memberships, Dedicated Workstations, and Private Office rentals are subject to the terms of the applicable membership or rental agreement.

Any required notice period for cancellation or non-renewal will be outlined in your individual agreement.

No-Shows

If you do not arrive for your scheduled booking and have not cancelled within the applicable cancellation period, the booking may be considered a no-show and will not be eligible for a refund.

Refund Processing

Approved refunds will generally be returned to the original method of payment.

Processing times may vary depending on your payment provider or financial institution.

Changes or Cancellations by The Office Collective

In the unlikely event that we need to cancel or change a confirmed booking, we will make reasonable efforts to contact you and provide an appropriate alternative, credit, or refund where applicable.

Questions

If you have questions about a cancellation or refund, please contact us at: The Office Collective at accounts@zancon.ca